Terms and conditions of using Ibiza Hideaway.net
This contract is between the client and Ibiza Hideaway Rentals Limited.
By signing and returning the booking form you agree to adhere to the following terms & conditions
You must be 18 years old to book a property. Anyone not 18 must always be accompanied by an adult. Our prices are those on our website, unless we agree otherwise in writing. We may change website prices without having to tell you. Once you confirm a booking or pay any deposit, you are bound to pay the full price of the property. Once you confirm, we will make the final availability enquiries and confirm your booking in writing, before we can guarantee the property will be available (but subject to the terms set out below).
You agree to pass on these Terms and Conditions to all members of your party, as they govern the property rental and everyone in your party.
You must pay 50% of the rental price on making your booking.
The other 50% must be paid at least six weeks before the start of your rental period. If not, we may treat your reservation as cancelled and you will be liable for the cancellation charges, which can be as much as the total rental price. We will remind you by email, post or telephone. The refundable breakages deposit must be paid in full via credit card 7 days prior to arrival. We will pay this back to you promptly after the end of your holiday, unless we need to deduct anything for loss or breakages or in relation to any other provision or breach of this agreement. Deposit return usually takes approximately 14 days. You are responsible for all loss or damage whether caused by you or your guests.
We may charge you extra if the property requires excessive cleaning. It is in your own best interests to ensure that the inventory is accurate when you arrive at the villa so that
any loss or damage is not wrongly attributed. We ask you to inform us of any discrepancies or malfunctions within 24 hours of arrival, after which time you will automatically be deemed to be responsible.
Phone use is charged separately. We will apply some of your deposit to this.
All payments made via credit card will incur a 5% charge as requested by our Merchant Service.
iii) Cancellation of the Booking by the Company
We do not expect to have to make any change to your bookings, although we may need to do so in relation to factors beyond our reasonable control. Such factors may include the sale or withdrawal of the property by the owner, or the property otherwise becoming uninhabitable, e.g. due to fire or flood. In such cases, we will advise you of the situation as soon as reasonably possible. We will always make every effort to find our customers a suitable equivalent property. If we do our best but still cannot find one for you, of course we will give you a full refund, together with our sincere apologies.
Refunds might be pro-rata, if we need to charge you for any nights spent at the property.
iv) Villa Descriptions
We cannot be responsible for any misunderstandings unless these contravene what we have told you in writing. If you have any special requests, please notify them to us in writing and we will then make every reasonable effort to cater for your needs on your arrival.
We do our best to ensure every property is as described by the owner, and we always seek to work with owners to ensure they arrange and maintain the properties to the highest standards. Please note that in some destinations, the power supply, telephone lines and other such services are not always as reliable as those in England.
We cannot accept responsibility for any changes or closures to area amenities or attractions, whether
mentioned by the Company’s representatives or advertised elsewhere.
v) Death, Personal Injury or Loss of Property
We are not responsible for personal injury to you or your party unless we have been negligent. If the negligence is that of the owner, your recourse must be against such person. Most properties have dangers such as swimming pools, dry stone walls, un-gated access to roads, steep staircases, unfenced drops etc, so you and your party must take care. All swimming pool use is at your own risk. Children must always be supervised by adults.
You must provide your own comprehensive travel, medical and other insurance which must be in force for the whole rental period.
You shall accept full responsibility for any accidents caused by or arising out of your own negligence, misuse of property or failure to comply with applicable statutes and regulations. Equally, no claims of any sort will be entertained by the Company in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any drugs, whether therapeutic or not.
If you do break or lose anything of ours or the owner’s, you must tell us so we can arrange replacement or repair to the highest standards, which is what our customers will expect. You must not try to rectify the problem yourself.
In addition to the medical and belongings insurance described above, you must ensure you buy travel
insurance to cover your own liability and cancellation/curtailment matters.
vii) Cancellation of the Booking by the Customer
You can cancel a booking at any time in writing. We will do our best to find a replacement booking for your property, and this is often possible. We will then gladly refund your money, subject to a 12.5% administration fee. If we cannot find a new customer in time, we will charge you for the full amount.
viii) The Accommodation
We always inspect our properties on a regular basis so they will be of the highest standard for our guests. We base our reputation and business on giving our customers the highest standards of care and service.
Your property will be available from 15.00 hours on the first day of your rental period. You must leave it by 10.00 hours on the last day. If you leave later, we have the right to charge you for an extra day (or longer where appropriate).
No refund will be given for a stay shorter than the one you originally booked, and the property is free to be let after your departure.
Each property description clearly states the maximum number of permitted guests, and unless otherwise agreed in writing with the Company, you may not allow more people than the description states to stay in the accommodation. Should you exceed the permitted number of guests, we may need to charge you to cover the higher costs of maintenance. No pets are allowed. We need these provisions to ensure that the properties remain at the highest standards for our guests. We have the right to repossession if you breach this agreement. You would then be liable for cancellation charges.
The keys are your responsibility, so please leave them with our representative or in the agreed place when you leave. Otherwise, we may charge you £25 per key.
When you go out, you must lock all windows and doors securely. Rubbish must be taken to the local bins and there is a 20 Euros charge for every bag left on the property after you leave The Company is not responsible for diminution of enjoyment arising in relation to matters of local engineering and construction works.
We may need access to the property during your stay for any repairs and maintenance required, but we will tell you in advance and keep any disruption to a minimum. We want you to enjoy your holiday in peace.
ix) Customer Behaviour
You must behave in a manner that is considerate to others. If you or your party cause unreasonable annoyance, noise, distress, damage, crime or danger, we have the right to evict you. Disruptive behaviour caused by loud music and/or late night or early morning rowdiness will not be tolerated. You agree not to do anything that might jeopardise any insurance cover on the property.
No parties or functions such as weddings are allowed without our prior written consent.
Any parties held without prior written consent will result in the loss of your security deposit and may result in your eviction from the villa. In the highly unlikely event we evict you; we will not pay any refund or the cost of your alternative accommodation. Further, you will be liable to reimburse the Company for any expenses whatsoever incurred by us as a result of such behaviour.
x) Concierge Service
We do our best to arrange the finest suppliers for concierge services. However, these will be provided by a separate company and we are unable to guarantee their performance or otherwise be liable for their services.
xi) Website information
We do our best to make sure our website is accurate and up to date. Except as set out above with regard to prices, its contents are not contractual terms.
We want you to have the best of holidays. In the very unlikely event that you have any manner of complaint, you need to tell us immediately if we are to be obliged to resolve the issue for you in time. Otherwise, we may not be liable.
xiii) Legal Matters and Disputes
This is our entire agreement. Any changes must be in writing.
Any formal claims against us must be notified within fourteen (14) days of vacating the property, otherwise we are not liable. Unless we cause you personal injury, you accept we are never liable for anything over the rental price.
All disputes arising out of this contract are subject to English law as resolved in the English courts alone.
However, at our option, we may change the chosen country of law and jurisdiction, unless court proceedings have already been initiated.
We are not liable for anything beyond our reasonable control.
“We use your personal information to provide the services you’ve requested (i.e. to reserve a hotel room/ process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will not pass your details on to any third parties.”